Privacy Policy

This Privacy Policy explains how HiddenJack collects, uses, stores and protects personal information when you register, play or interact with our online casino services. We take your privacy seriously and aim to be clear about what data we collect, why we use it, and how you can manage your information.

Types of data we collect

Personal data

When you create an account or verify your identity we collect personal details such as name, date of birth, email address, phone number, and proof of identity or address where required. We also keep account credentials and any information you provide to customer support.

Technical data

We collect technical and device data needed to operate the service, including IP address, device type, browser, operating system, location data derived from your IP, session logs and interaction data to improve performance and security.

Transactional data

Transaction records include deposits, withdrawals, bets, game history and payment method details. Payment card or crypto wallet details are processed to complete transactions and may be retained in limited form to support records and prevent fraud.

How we use your information

Your data is used to operate your account, process payments, manage deposits and withdrawals, provide customer support, and maintain game and platform integrity. We also use information to detect and prevent fraud, comply with legal obligations, and to send relevant account communications and service notices. Where you opt in, we may use your contact details for promotional messages; you can opt out at any time.

Data protection practices

We protect personal information using industry-standard technical and organizational measures such as encryption, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorized personnel only and we apply procedures designed to prevent unauthorized access, disclosure or loss.

Cookies and tracking technologies

We and our partners use cookies and similar technologies for session management, analytics, site functionality and advertising. You can control cookie settings through your browser or by managing preferences in our cookie banner where available. Disabling certain cookies may affect site functionality.

User rights

You have the right to access and correct the personal data we hold about you, to request deletion or restriction of processing, and to object to certain processing activities. If you wish to exercise these rights, you can update your account details directly in your profile or contact our support team at [email protected].

Access, correction and deletion

To update basic account information, log in and edit your profile. For deletion or more complex requests contact [email protected]. We may need to retain some data to complete outstanding transactions, for fraud prevention, or to meet legal obligations. We will inform you if we cannot fully comply with a deletion request and why.

Information sharing and third parties

We share data with trusted third parties that help deliver our service, including payment processors, game providers, fraud-prevention services and customer support providers. These parties process data on our behalf and are bound by confidentiality and security obligations. We may also disclose information in response to lawful requests or to protect our legal rights.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are material we will post the revised policy on the site and, where appropriate, notify you through the account messaging system or by email. Please check this page regularly for any updates.