User Terms and Conditions

These Terms and Conditions describe the rules that apply to play and activity on HiddenJack. They explain the relationship between us and our users, cover account responsibilities, eligibility, promotions, payments and how we handle disputes. By using the site you agree to follow these rules; we operate the service and may take reasonable steps to verify compliance and to protect player funds and integrity of play.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, bonus abuse, money laundering, use of multiple accounts, or other prohibited activity.

We may require identity and address verification before certain actions, most commonly at withdrawal or when account activity triggers security checks. Until verification is completed, withdrawals and some account functions may be restricted.

Eligibility requirements

To register and place wagers you must meet our eligibility rules. Accounts are available to individuals who meet local legal age and any other applicable requirements where they are located. We do not accept accounts opened by minors or by persons who are excluded from gambling by law or by self-exclusion tools.

It is your responsibility to ensure you are legally permitted to use the service where you live. We reserve the right to refuse registration or to close accounts that breach eligibility rules.

Acceptable platform use

Use of the platform is permitted only for lawful, personal gaming and betting activity. Prohibited behaviour includes collusion, botting, chargebacks, supplying false identification, and any attempt to manipulate game outcomes or promotions. Attempts to abuse technical systems or to interfere with other users will result in sanctions up to permanent account closure and retention of funds where permitted.

Account limits and responsible play

Players can set deposit limits and other responsible-play controls in their account settings. We encourage use of these tools and may offer additional time-outs or self-exclusion on request. Responsible-play measures are available to help manage gaming activity.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms that appear with each promotion. General rules include restrictions on one bonus per person, limits on contribution of certain games to wagering, and maximum bet limits while bonus balances are active. Deposits made with excluded methods may not qualify for promotions.

Typical examples of promotion mechanics used on the platform include minimum deposit requirements (commonly around €20–€25), wagering requirements on bonus cash, and separate wagering for free spin winnings. Exact wagering rates and expiry windows are stated in each offer and must be met before withdrawal of bonus-derived funds.

Deposits and withdrawals

We accept a range of payment methods including major cards, bank transfers and selected cryptocurrencies. Deposits are usually instant; minimum deposit amounts for bonus eligibility are commonly around €20–€25. Transaction options available to you will be shown in the cashier.

Withdrawals are subject to verification and our internal approval process. Typical internal processing times vary and may be referenced in account messaging; delays can occur for security checks, compliance reviews or payment network reasons. We may impose maximum withdrawal limits and require additional documentation before large withdrawals are processed.

Dispute resolution

If you have a question or dispute, contact our support team at [email protected] with full details. We aim to review and respond to disputes promptly and to resolve issues through our internal complaint process. If we cannot agree a resolution, we will outline available next steps in your response. We do not guarantee outcomes and retain the right to act in accordance with these Terms.

Updates to terms and conditions

We may update these Terms from time to time. Changes will be posted on the site and notified in-account where appropriate. Continued use of the platform after an update constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.