Responsible Gambling at HiddenJack Casino

At HiddenJack we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help you manage your activity. If you ever feel play is becoming a problem, please use the controls below or contact our team for help.

Our player protection principles

We promote safe play by giving players straightforward options to limit activity, take breaks and seek support. We respect your choices and will act promptly when you request limits or self-exclusion. Our approach is practical, non-judgemental and focused on keeping your account secure and under your control.

Activity-control tools

How to access tools

Most controls are available in your account settings or via our support team. You can change limits yourself, or ask support to apply or remove limits on your behalf. For assistance, please use live chat or email [email protected].

What we offer

Tools normally include options to set deposit limits, loss limits, session time reminders and temporary account breaks. We encourage players to use a combination of measures that suit their individual needs.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. Limits can usually be lowered immediately and increased again after a short cooling-off period. If you need a custom arrangement, contact support and we will review your request.

Loss limits

Loss limits help you restrict net losses over a chosen timeframe. These limits are applied to real-money play and can be adjusted through your account. If you reach a limit, you will be blocked from further qualifying transactions until the limit period ends or you make an approved change.

Time limits and session controls

Use session reminders and time-outs to limit how long you play in one sitting. You can set automatic alerts or choose a short break - typically from 24 hours to several weeks - to step away and reassess play habits.

Self-exclusion

If you need a longer break, self-exclusion closes your access for a chosen period and prevents account reactivation until that period ends. We will follow your request and provide information on how to proceed. Self-exclusion requests can be made via account settings or by contacting support.

Signs of problematic behaviour

Watch for changes such as chasing losses, hiding play from others, spending more time or money than intended, sleep problems or neglecting responsibilities. These can be warning signs that it is time to use limits or seek outside help.

Tips for maintaining control

Practical steps include setting clear deposit and loss limits, disabling saved payment methods, scheduling regular breaks, and avoiding play when stressed or impaired. Share control with a trusted person if that helps you stay accountable.

Professional help and next steps

If you feel you need extra support beyond our tools, consider contacting a professional support service. We can provide general information and pause or close accounts on request, and we encourage you to reach out for specialist advice when needed.